When I write long form fiction or create a business plan or branding strategy, I have a check-list by each page.
- see
- smell
- taste
- hear
- touch
When you walk into a store, do you notice the pleasant smell? Scent marketers are paid to make the store smell pleasant so you stay longer, enjoy yourself more and generally feel relaxed while shopping. Not all stores do this, in fact, not many do.
Hostess, with their Twinkies, really sells the sound of opening the Twinkie package.
Apple does a fine job with design when it comes to their pads, you can see it. More importantly, you can touch it. You can swipe your finger, hold it in the corner with one hand, graze your palm across it.
Appealing to the five senses even comes in play when selling a home. A couple of homes at the Madison parade of homes did a fine job of checking off the list of senses.
My significant other and I could see the entire house, we could smell lemons in one and a pleasant sort of Febreez smell in another. We could taste the wine and beer just by looking at the bars downstairs. (One house did have water and sprite in the fridge for guests, but unfortunately did not advertise it.) Just outside the homes, there was a food cart. Another house had a very hotel feel to it, specifically in the bathroom. Not three steps into the bathroom my significant other was dancing. They had music playing, fit to the hotel, a Frank Sanatra-feel. And yes, we could touch the railings, the carpet, the backsplash, the cabinet knobs. Check. Check. Check. Check. Check.
When writing, when designing, when strategizing, let’s not forget the other senses. I can’t guarantee a sale, but I can guarantee appealing to all senses lowers the number of complaints and raises the talkability-factor of the product or service.
Stay Positive & Mmm Mmmm Good
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