You’re only as strong as the weakest person on your team.
The experience people have with your brand is upheld by the person you pay the least.
Your five-star dining experience can be shattered by a bathroom that hasn’t been cleaned—because the person responsible is often thought of last.
Your cutting-edge software solution still falls flat when a prospect waits three days for a reply from the overwhelmed support rep—who also happens to be the most junior person in the org.
It’s easy to champion innovation, excellence, and customer obsession.
It’s harder—but far more impactful—to champion everyone responsible for making those ideals real, especially the ones who rarely get thanked, spotlighted, or invited to strategy meetings.
Stay Positive & Focus On The Least
- In Awe - April 28, 2025
- It’s Not For Me - April 26, 2025
- How You Win Matters - April 26, 2025
