Is it the way you would want to be interacted with?
If so, you might be onto something, at least from a foundational standpoint.
It’s universal that we appreciate being treated with honesty and compassion.
Far less universal is innate empathy. Often that is something we need to work toward.
The way we like to be talked to might not be how a guest likes being talked to.
The stories we want shared with us might not be the stories guests want to be shared with them.
The reason a guest entered your establishment might not be the same reason you think they did.
By all means, treat people just and with care, but also treat different people differently.
Stay Positive & No One Is You
photo credit
Garth Beyer is a Certified Cicerone®, Senior Content Specialist at Encompass Technologies, owner of Garth's Brew Bar and a Madison-based freelance writer.
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