There’s a difference to you on whether a task or email or call is unread versus unresponded.
But to the person who sent the note, there is no difference.
Even before opening the note, empathy comes from understanding how the sender of the note sees it.
The ball is in your court. It doesn’t matter in what state or condition it is.
Stay Positive & Zero Inbox Is The Goal (Because Empathy Is)
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Garth Beyer is a Certified Cicerone®, Senior Content Specialist at Encompass Technologies, owner of Garth's Brew Bar and a Madison-based freelance writer.
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