Do you know what the customer who walks through your door can expect from you?
How about when they send you an email. Can you communicate what they can expect once you’ve read it?
What can they expect from you when they try calling, mailing or leaving you a note?
How about when something doesn’t go right. What can they expect from you then?
If you can clearly communicate the expectations people can have of you, do it.
Then stick to the promises you make.
That’s all it really takes to win in our connection economy.
Stay Positive & Perhaps Write A Customer Bill Of Rights?
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Garth Beyer is a Certified Cicerone®, Senior Content Specialist at Encompass Technologies, owner of Garth's Brew Bar and a Madison-based freelance writer.
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