What It Means To Actually Listen

People don’t care as much that you listen as they do that you act on what you hear.

That’s leadership. Making decisions based on what you hear.

Surveys. Suggestion boxes. 1-1s.

They only matter if the person acts differently after they listen.

Stay Positive & Sounds Like Leadership, Doesn’t It?

Garth Beyer is a Certified Cicerone®, Product Marketer, owner of Garth's Brew Bar and a Madison-based freelance writer.