You probably didn’t build the software, but the customer should think you did.
You probably didn’t open the coffee shop, but the guest should think you did.
You probably didn’t open the place you’re working at, but the client should think you did.
That’s customer service value at it’s core: You win if you can serve someone with enough care and confidence that they think they’re talking to the owner.
Funny enough, it’s also the same way that you grow to become one. Then you can teach your team to do the same.
Before you know it, we might just be surrounded by people and businesses that truly give a damn.
Alas. It starts with you. It starts now.
Stay Positive & “Are you the owner?” Will Be Music To Your Ears
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Garth Beyer is a Certified Cicerone®, Senior Content Specialist at Encompass Technologies, owner of Garth's Brew Bar and a Madison-based freelance writer.
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