From a consumer’s standpoint, there’s not much more frustrating than not believing the problem that you bought a solution for was solved.
Take a carpet cleaner, for example. The professional comes in, cleans the carpet, grabs his check and leaves. Moments later, you step on a cheerio.
Had you learned that the carpet wash gets underneath the carpet with a liquid solution, and that it’s not a vacuum. Frustration could have been averted.
Another example: I recently brought my motorcycle in to the shop, thinking there was an issue with the chain because it was louder than my last bike’s chain (this is only my second bike). After telling me nothing was problematic, me still hearing the chain rattle, me bringing the bike back and finally talking with one of the tech’s, I learned that my bike didn’t have a chain guard to muffle the sound. Had they put the teacher cap on first, they wouldn’t have had to invest any more time in a non-issue.
Even if you think your client or customers know (or worse, don’t care), teach them anyway. It’ll save your ass for when they start to care or it will prevent frustration all-together.
Stay Positive & Nothing To Lose, Everything To Gain, Start Teaching
Photo credit
- The Tradeoff - December 20, 2024
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