Good memory is less of a positive quality than we think.
Consider the barista who takes your order for a soy mocha frappe with extra chocolate chips and caramel drizzle and no whipped cream. What if she didn’t write it on the cup?
If it’s only you and her in the cafe, you may not worry much, but if there’s a long line…. well, this wouldn’t be the first time someone got your order wrong, and even in situations after they wrote the order down.
So you get nervous, anxious, concerned even. You watch her like a hawk as she makes your drink. Since she didn’t write the order down, you were left without peace of mind. You’re extra critical when you ought to be excited and filled with anticipation to receive your order.
When you discuss work, note-taking eases the mind of all those around you. It gives them confidence in you doing things right and shows you care enough to pay attention. It doesn’t matter if it’s all in your head and the work gets done perfectly. What matters is the emotions the customer, client or coworker has to go through before the actual work starts.
Remember the user experience, not just the end result.
Stay Positive & It Can Even Be A Stick Figure, But Take Notes
Photo credit
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