Expectations are some of the most valuable insights you can observe, glean and use.
What does your customer expect from you?
What does she expect before we walks in? How about after she walks out?
Make a list of customer expectations.
Now call them commandments and meet them consistently, with care.
Stay Positive & Meet Them Then Exceed Them
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Garth Beyer is a Certified Cicerone®, Senior Content Specialist at Encompass Technologies, owner of Garth's Brew Bar and a Madison-based freelance writer.
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