The majority of statements don’t need a response.
Every question doesn’t need an answer.
Not every problem someone shares needs a solution.
Each proclamation doesn’t require a reaction.
Most of the time, the person just wants to be heard.
Start with what you can do to show them you’re listening.
Stay Positive & They’re After Empathy, Not Answers
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Garth Beyer is a Certified Cicerone®, Senior Content Specialist at Encompass Technologies, owner of Garth's Brew Bar and a Madison-based freelance writer.
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