How lenient are you when it comes to customer service? How much leeway do you give the person on the other side of the line? (Customer, family member, friend, anyone.) What guidelines do you have set? How much do you bend?
The reason I ask these questions is to add emphasis to my following statement.
If it bends then it can break.
I don’t necessarily make this statement to express the need for solid structure and tight rules. The opposite is actually true.
When you allow flexibility, yes, it can break, but my mom has always said, “some rules were meant to be broken.”
And damn do I see some amazing things when some rules are broken.
Simple. Straightforward. That’s why I always let things bend.
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Garth E. Beyer
Garth Beyer is a Certified Cicerone®, Senior Content Specialist at Encompass Technologies, owner of Garth's Brew Bar and a Madison-based freelance writer.
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