We’re all in the field of customer service.* Some live casual lives, only just touching customer service on the surface. Others actually have “customer service” in their job titles. As any person in the latter situation can attest (and if you use your imagination enough, anyone in the former situation can attest), sometimes we’re completely mistreated by the people who we are there to try to help.
It seems almost puzzling how someone could call wanting OUR help, but act so ignorant, so rude, so hateful; as if we’re not human.
As humans, it’s devishly difficult to be friendly and willing to help someone who is acting the complete opposite toward us.
Here’s what gets me through those frustrating, stressful, red-face-flushing times… I fire them.
They’re not who my product or service targets. They’re not who I want my team to have to endure. They’re the part of the 80 percent of work that only accounts for 20 percent of results. (Some people I would argue fall under the 90/10 group.)
As humans, it’s also natural to want to please everyone.
You can’t. So don’t.
Stay Positive & Release Your Stress
*Let me know if you want me to explain how.
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