There’s a waiter who doesn’t smile, doesn’t nod to a good day, who merely wants to get by below expectations. That’s a waiter who isn’t just having a bad day. It’s a sign of a poor work culture.
Culture is powerful. As Seth Godin describes it, “People like us do things like this.” Culture is energy and in the service industry, it’s essential to build, refine, nurture and leverage.
But in the face of bad service, we can’t let a personality guise what’s really at fault.
Stay Positive & Service The Culture
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Garth Beyer is a Certified Cicerone®, Product Marketer, owner of Garth's Brew Bar and a Madison-based freelance writer.
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