Hopes up high. As in having faith, making room for some magic, rooting for the best case scenario, feeling now what it will feel like when everything works out later.
Head down low. As in not expecting a lot, doing a lot of the work to make sure things are on track, picking up the slack others don’t take advantage of, remaining mentally content with where you’re at.
A friend of mine says she has five seconds to make a decision before her lizard brain speaks up with all the reasons to avoid the the feeling of risk and all the reasons to play it safe by sticking to the status quo.
Five seconds to act, trust her gut and keep moving forward.
For me, it’s about 20 seconds. 20 seconds before I convince myself not to do the thing I should. 20 seconds for fear to show up and tease me into inaction.
20 seconds to leap without regret.
We all have our countdown before the fight or flight response begins to rumble and we – more often than not – run once time is out.
Step one is being aware of what your countdown clock is set at. There’s no hard and fast rule. It could be two minutes. It could be a day. It could be 10 seconds. The beauty is that the lizard brain speaks up often, so you have plenty of opportunities to become aware of your countdown.
Second step is to take action more often within your window than not. Over time your countdown may grow and the taking action part becomes easier.
It’s a question worth asking with every decision you make because every decision you make is either adding or subtracting from the story they’re telling themselves.
Does the paint color make them feel calm and safe?
Does the menu design make them feel confident?
Does the greeting at the door make them feel invited?
How does the credit card fee make them feel?
How about the price?
The automatic Facebook message when they send you a note?
The sign outside?
The lighting?
The brands we instantly love make sure that every feeling is working in unison, and that there are more positive feelings than negative ones.
Go ahead and take a walk through your business or brand as if you were a customer and ask yourself how you feel along the way to quickly find areas for improvement.
Stay Positive & There Are More Opportunities Than We May Think
When you make a mistake, you know how frustrated you are with yourself, right?
Others aren’t far off from feeling the same when they make a mistake, too.
Sometimes, they may even feel worse, may have already planned how to never make the mistake again and, in some cases, have already worked to make things right.
You have the option to chastise and reduce your trust and to micromanage going forward.
But you also have the option of asking, “That won’t happen again, right?”
And then moving on, when they say, “No. I promise.”