Surprising and delighting works, but only when it’s done randomly.
The moment you attempt to exceed every expectation, that’s when you enter a spiral toward disappointment.
At some point, you won’t be able to blow someone away with your not-so-random acts of kindness.
The beauty of it all is that keeping your promise, that’s usually enough. No need to focus on exceeding every expectation.
Stay Positive & A Special HT To Seth Godin For This Realization
Photo credit
Garth Beyer is a Certified Cicerone®, Senior Content Specialist at Encompass Technologies, owner of Garth's Brew Bar and a Madison-based freelance writer.
Latest posts by Garth Beyer (see all)
- What It Means To Actually Listen - February 11, 2025
- If You Have To Explain It - February 10, 2025
- If They Want To - February 9, 2025
