Marketing

A Different Kind Of Plan B

Garth Beyer

Off The Path Plan B

Working on every project like you would a jigsaw puzzle is essential if you want it to be a success. Lean the box against the wall and start putting all the pieces together, regularly looking at what the final product is supposed to be. But work projects (and life!) aren’t that simple.

You can plan everything out. You can have the perfect strategy. You can create a system that will get you from start to finish. But – and this is a big but because it’s always existent – things won’t go as planned, as strategized, as systemized.

Tactics will change. People will let you down. You will take an unexpected and uncontrolled turn toward the unknown.

Knowing your plan and visualizing the final puzzle, final product, final campaign has it’s value, but knowing what you will do when the plan doesn’t go as planned – that’s what proves a person is in it for the long run versus only if things go the way they planned.

 

Stay Positive & Yes, You Can Plan For Your Plan Not To Work

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Unlocking Potential #12: Q&A With Mariah Haberman

Garth Beyer

Mariah Haberman EAA

Welcome back to another Q&A with a remarkable marketer as part of the Unlocking Potential series. I heard about a woman named Mariah Haberman when I first moved to Madison, I found out she worked at the PR agency I hope to work at, and then I got to see her speak not too long ago. (Post about impressions and link to her presentation here.)

Mariah has drive, excitement, and more passion that I thought one person could have. It will be clear as you read on. Without further ado, welcome Mariah.

Q: What motivates you to get out of your bed in the morning?

Mariah: Caffeine! And lots of it! I am so not a morning person so the fact that I make it into work before 10 a.m. is a miracle in itself. That said, I can honestly say I have never dreaded a day of work. Getting to discover Wisconsin is a cool gig but I think working alongside amazing and talented people is just the best thing ever. (Also: Free Sprecher root beer :D)

Q: What business would you say you’re in and how did you get there? What’s your story?

Mariah: I have a weird hybrid role: I’m both a television/radio host and a PR and social media marketer.

I always dreamt of working in television. In fact, I can recall writing my sixth grade career report for Mrs. Herbers about my aspirations of becoming a news anchor. In college though, I threw those dreams out the window after coming to the conclusion that a television career in Wisconsin during a recession was a ridiculous dream to have.

So I picked public relations. And upon graduating from UW-Oshkosh, I threw a few suitcases in my tiny ’02 Corolla and with my shiny, new diploma in tow, I made the trek to Chicago. There, I worked as a temporary assistant at an entertainment PR firm. Next, I decided to freelance back in the Madison area and then I worked at a wonderful marketing agency in town.

Meanwhile, I spent three years competing for the title of Miss Wisconsin. That endeavor really reignited my desire to pursue television. So, I reached out to the one contact I had at Discover Mediaworks and asked if, by any chance, they’d ever consider letting me guest host an episode or two. After several months of back-and-forth, the crew finally invited me to come in for an interview and audition. Apparently, they saw something in me, and the rest, as they say, is history!

Q: What are four life lessons you’ve learned from following your muse?

1) Make things happen for you.

2) Be nice to people.

3) Own up when you’ve messed up.

4) Never take yourself or your work too seriously.

Q: You’re constantly putting yourself out there. How have you dealt with fear – be it of rejection or failure or even success?

Mariah: I hate to quote the most buzzed about kid flick of all time, but when it comes to being in front of crowds, you really have to just let it go. I’ll get nervous from time to time during the preparation of a big shoot or speaking engagement, but once I am on stage, or those cameras are rolling, I don’t even let myself go to that place of self-doubt. You’ve really gotta own it and believe in yourself, and when you make mistakes, you assess and move on.

So much of the television business I think is listening to your own gut. You are going to get people who absolutely adore you and your work. And the opposite of those people are Internet trolls :). I take it all with a grain of salt—both the compliments and the critiques.

Q: What do you do to continue growing in your field? Are there a few special practices or habits you think people reading may benefit from doing too?

Mariah: The idea of being stagnant or out of the loop as both a host and marketer downright scares me. I am constantly trying to learn and get better at my craft whether it be through improv classes or online marketing research—you name it. Regardless of how long you’ve been in the biz, learning is essential.

The beauty of working in the agency world is that you’re surrounded by folks who specialize in all sorts of things that you may not necessarily be an expert in. But making an effort to understand their work inherently makes you better at your own.

Q: What has been a major highlight of your work?

Mariah: A viewer reached out to me on Facebook the other day to tell me that he and his daughter make it a weekly tradition to sit down every Saturday morning and watch Discover Wisconsin together. Hearing things like that – from people who make our show a part of their lives – is the kind of stuff that sticks with me.

Q: What is one characteristic you’ve noticed every successful marketer has? Better yet, what the heck does it take to become a remarkable PR pro or marketer?

Mariah: Great marketers want to learn; they are asking questions. They are paying attention not only to what other brands are doing out there, but more importantly, they’re noticing what people care about, why they do the things they do, buy the things they buy, and hang out with the people they hang out with. I think a marketer has to be easily fascinated by and curious about the world around him or her—and I’d say the same thing applies to great TV/radio hosts.

When you understand why people do the things they do, the ideations, strategizing and executing for brands comes a whole heck of a lot more naturally. (It’s still a tough gig, don’t get me wrong!)

Q: Would you tell us about a time you almost gave up and what you did instead?

Mariah: Interestingly enough, I actually have to tell myself to let go of things more often. (Noticing a theme here?) I get invested too easily. I love to dream big and I think the upshot of dreaming big is that you tend to bite off more than you can chew. So while “giving up” often has a negative connotation, I really have to continue to remind myself the importance of walking away from the stuff I can’t or shouldn’t fix.

Q: How do you try to live your life? Do you have a life motto or a particular quote you stand by?

Mariah: Nah. No life quotes really. I just try to live life to the fullest…you know, find the silver lining in even the crappiest of days!

Q: What is a dream you have or a project you want to create that you haven’t had the time for?

Mariah: Sooooo many. I want to write my own book(s). Open a wine bar. Learn French. And piano. And how to cook (better). And more time for travel would be lovely!

Q: Where can people find you and your work? (Shameless self-promotion here!)

Mariah: Why, you can watch “my work” every weekend on your TV screens (or laptops or tablets or smartphones)! Broadcast guide here: www.bobber.discoverwisconsin.com/broadcast …and because social media is my thang, I’m pretty easy to find on Facebook, Twitter and Instagram 🙂

 

Stay Positive & Curiously Alive

Problem With Many Marketers’ Mindsets

Garth Beyer

Marketers Mindset

As marketers, we often have a big ego when it comes to our industry. We see things. We notice trends. We can (or at lest we often always try to) answer why? Why X appeals to target Y. Why a restaurant would have revolving doors. Why a business is using a particular hashtag.

It should go without saying that we often know what’s best. After all, we’ve studied the industry for years, read thousands of articles, talked to hundreds of people to know why things are they way they are. Yet, this mindset gets marketers in trouble over and over again.

We think if a particular ad appeals to us, it will also appeal to our target audience. (We have high standards, you know? So if it works on us, won’t it work on anyone? Heh.) Our mindset can be simplified to we know what’s best for others based on our own reactions of an ad or PR strategy. All the while, we forget that we are not the target market.

The best way to break the mold is to see every opportunity as an opportunity to learn, not to prove or show we’re right. Michael E. Gerber wrote it perfectly,

“Contrary to popular belief, my experience has shown me that the people who are exceptionally good in business aren’t so because of what they know but because of their insatiable need to know more.”

As long as we retain the mindset of wanting to know more, needing to know, being humble enough to know that we don’t know it all, we can evade the mental trap so many marketers are caught by.

 

Stay Positive & Now You Know

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Unlocking Potential #10: Q&A With Alex Birkett

Garth Beyer

Alex BirkettLinchpins are driven and self-efficient. They make themselves essential. While rock stars amaze me and underdogs amaze me, those people you don’t see coming and then they zip right past you, they amaze me the most.

Alex is a lot like a car you see in your rear view mirror one second, and then it’s a mile ahead of you the next second.

Alex was on my agency team when working with Lands’ End where I first saw him hit the gas pedal. Now he’s working at a tech startup in Texas and continues to inspire plenty (including me) with his writing.

Without further ado, enjoy the Q&A with this Linchpin.

Q: How do you handle the “What do you do?” question everyone asks when you meet them?

Alex: I like to tell people, “I mow lawns!” Then they usually look at me like I’m a weirdo, and I tell them, “I’m working on a tech startup called LawnStarter and also do a variety of freelance marketing and write for a magazine.” Then they usually still look at me like a weirdo, so I just tell them I’m a happy workaholic.

Q: What’s your story?

Alex: I grew up in a small town, played some sports and started a punk rock band. Then, I went to the University of Wisconsin, where I graduated from the Journalism School (studying strategic communications). I went from working with one of my favorite bands, Shiny Toy Guns, to working with Madison Craft Beer Week, Arctica Race, and and WiCC. Then I got to build the marketing team at WUD Music, which tied together two of my top interests. I think I worked like 35 hours per week the last two years of college, which prepared me for those infamously long startup hours. I’m currently hustling and grinding in Austin, TX, trying to build a tech startup called LawnStarter. I act as the marketing director for Arctica Race, a ski racing company, and I write for a magazine, RSVLTS.

Q: What’s the best part of marketing to you?

Alex: I like building things. I like the feeling of productive energy creating something beautiful, and marketing gives me that sense of accomplishment. From ideation to strategy to tactics and execution, it’s a process that fuses my creative with my rational side. I’m also a huge fan of optimizing processes and getting more out of less, and I like what technology has made capable for optimizing marketing efforts.

Q: What do you see marketers failing to notice, say or do?

Alex: There are a lot of PR agencies, advertising agencies, business development agencies etc, etc, that reach out to us on our contact form or somehow get our emails. Most of them send us obnoxious form letters or terribly written pitches. If you can’t pitch us your business, how the hell are you going to do business development or public relations on our behalf?

Q: Where do you find inspiration to grow, to create, to go?

Alex: I lift heavy weights 4 times per week, do yoga once, and run once (I hate cardio). I read audiobooks in the morning and paperback books at night. I drink a ton of really good coffee. I spend time with people smarter, more successful and better looking than I am. I’m a competitive bastard so that makes me want to get better too. I also spend a lot of time on the weekends either on the water, golfing, or hiking. Something semi-active but also relaxing.

Q: What are three life lessons anyone (marketers or not) should know?

Alex:

  1. “If you have two choices, choose the harder.”-Paul Graham

  2. Treat everyone like normal people, because they are normal people.

  3. “You are the average of the five people you spend the most time with.”-Jim Rohn

Bonus: If you don’t ask, you won’t get.

Q: What has been a terrible marketing or customer service experience and how would you have resolved it if you were on the other end?

Alex: AT&T U-verse was a pretty terrible experience. I believe that investing in an amazing customer experience is the best marketing decision you can make. When you’re competing with giants, your competition can outspend you on marketing dollars, but it’s hard to compete with a rewarding customer experience. If I was AT&T, I’d take some of my stupid advertisements off the air and reinvest that money in some competent support staff.

Q: Since I know you well, I know you’ve jumped ship at an agency for a more startup-ish gig. Can you expand on that? What’s so special about startups that you can’t find at an agency? Or am I missing the point completely?

Alex: I could write a book on that question, but I’ll try to sum it up with this: I’ve always been interested in startups & entrepreneurship. I like to feel ownership over my work, and that ownership is something intrinsically lacking when working at an agency, because, well you’re marketing someone else’s work. When I met Ryan and Steve (co-founders of LawnStarter), I knew I wanted to work with them because they were scrappy, hard working, and passionate about building awesome shit. Working on a startup is unique, especially when you do it at a young age. You never get the ‘luxury’ of developing bad working habits. You don’t surf reddit at work because it’s your equity and pride on the line. Startups also have a crazy tight-knit community where everyone is willing to help one another, seemingly without personal gain. Overall, it’s a pretty awesome place to be.

Q: What’s a project you want to start and see all the way through?

Alex: Well, LawnStarter of course! I have a million ideas, and I’m naturally a restless person. But sometimes life requires focus, and working on a tech startup is one of those glorious times. When LawnStarter exits, I wouldn’t mind meeting up with some ambitious co-founders to work on one of these weird ideas stewing in my head.

Q: What are a few habits people need to develop to become successful in business or startups or marketing?

Alex: I’m not too sure what it takes to be successful working at a big company because I chose to join a startup right after college. To be successful in a startup, you need to love working. I believe you also need to know when and how to take a breather and collect yourself. No matter what you’re involved in, I think you should develop a habit of perpetual learning. Our minds ossify when we obstinately believe that we’re experts. I also want to say that you need to ‘network’ to be successful, but I hate the word ‘networking.’ Just be a good person, do amazing work, and reach out to people you want to meet. No need to wear a nametag at a hotel bar.

Q: What do you do that always sees best results?

Alex: I don’t think I’ve found any absolutes in life, but I’ve never regretted putting bacon on a sandwich of any kind.

Q: If you had to give advice to people starting out in the world of PR or marketing or entrepreneurship, what would you say?

Alex: If you’re still in college, focus on getting a ton of relevant and impressive experience. Join some clubs, too. I always wish I did more of that early on. If you’re into entrepreneurship, you may just want to skip the whole college thing. Though your parents may be disappointed, so if you have to do the college thing, get together with some like-minded students and start building something. There are tons of reasonable sounding excuses, but there’s no way around that one.

Q: Do you have a motto you follow?

Alex: I guess I don’t, really. If I had to pick, this is what came to mind first: “Whenever you find yourself on the side of the majority, it is time to pause and reflect.”-Mark Twain

Q: Where can people connect with you and find your art/work/writing/etc,.?

Alex: I’ve got a website that I barely update, but I do write for a variety of publications. Your best bet is to follow me on Twitter, connect with me on LinkedIn, or shoot me an email at iamalexbirkett@gmail.com

 

Stay Positive & Kick It Into Gear

Usefulness Is What’s Remarkable, Not Constant Content

Garth Beyer

Remarkably Useful

Content isn’t king, usefulness is.

You can tell an amazing childhood story, and it might be great content, but it might not be useful.

Analyzing all the reasons iscream is better on a cone than in a bowl might be interesting, but it’s not useful.

You may think social media is the most important part of your business, but the truth of it lies in how you use it in a way that is useful for others, that solves their problems.

After all, that’s why anyone puts anything in a search bar: to find an answer to a problem.

Showcasing usefulness is where a lot of businesses, bloggers and PR pros miss out on their opportunity to connect with a new customer or client.

The web is definitely not short of storytellers, but is short of teachers, and even shorter of teachers who put their readers, their clients, their customers, their students first.

Is what you’re doing, creating, writing useful to others? Or is it just fluff, buzz and other stuff?

Something to ask before you create something or hit “publish”: what’s in it for them?

 

Stay Positive & Rank High In Search By Usefulness, Not Content

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Questions Marketers Need To Be Asking

Garth Beyer

How do you feel about it…?

What do you think…?

Do you think it would be better if…?

What’s something crazy you would suggest…?

What do you think is a better way to do it…?

Where do we start…?

What do you think the real problem is…?

What’s your biggest concern…?

Why is it being done like that…?

What do you like most about…?

 

Stay Positive & What Questions Are You Asking?

You Are Not Your Target

Garth Beyer

One of the largest setbacks I’ve seen marketers face is they believe they are their own target market. They treat their audience the way they would want to be treated. But…

The social media sites you use might not be the ones where people want to follow you on.

What makes you laugh and share and give, may not make others do the same.

Marketers have to remove themselves from their target audience. After all, if you’re part of the audience, who will the rest of the followers see as the face behind the product or business? Who will they go after for advice?

Rest assured, you don’t have to be part of the audience to form a bond. In fact, relationships are often stronger between marketer and consumer than consumer and consumer.

Your audience needs a storyteller, not a story-relayer.

 

Stay Positive & Be The Marketer, Not The Marketed-To