People don’t care as much that you listen as they do that you act on what you hear.
That’s leadership. Making decisions based on what you hear.
Surveys. Suggestion boxes. 1-1s.
They only matter if the person acts differently after they listen.
Stay Positive & Sounds Like Leadership, Doesn’t It?
Garth Beyer is a Certified Cicerone®, Senior Content Specialist at Encompass Technologies, owner of Garth's Brew Bar and a Madison-based freelance writer.
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