There’s a floor broom at a restaurant. It has been there for four years. It doesn’t look pretty; some of the fabric on it is torn, but it works.
When should they replace it?
The answer actually has a lot less to do with the broom and more to do with the people using it (or, often the case, not using it).
If it’s not getting used during service because of the optics of guests… if it’s not getting used by staff because they think all its doing is dragging four-year-old-dirt around on the floor… if it’s not getting used simply because its perceived as old/broke/unsanitary…
The magic of buying a new car is that people treat it like they just bought a new car. Same for a house and other big purchases.
Let’s not fall into the trap of thinking that only applies to the big purchases, though.
It behooves many a leader to purchase something new regardless if it’s broke or not.
Stay Positive & Look Around, See Anything That Works But Needs Replacing?
- Tightropes - November 20, 2024
- I Might As Well - November 19, 2024
- On Comparing - November 18, 2024
